Purchase code is incorrect

If you're encountering the error message "Purchase code incorrect" while using Droppy, this guide will help you troubleshoot the issue. The error typically occurs when the purchase code you're using is not recognized or valid for the main Droppy product.

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Steps to Resolve

1. Verify the Correct Purchase Code

Ensure you are using the correct purchase code for the main Droppy product.

• Common Mistake: You may be using a purchase code for one of Droppy’s add-ons instead of the main product. Each add-on comes with its own purchase code, but these codes cannot be used to activate Droppy itself.
• Solution: Locate the purchase code specifically tied to Droppy (not an add-on). This can typically be found in the product's purchase confirmation email or in your account on the marketplace where you purchased Droppy.

2. Confirm External Server Connectivity

Droppy requires a connection to its licensing server to validate your purchase code. The server is hosted at api.proxibolt.com.

• Check Connectivity:

  • Ensure your server has internet access and is not blocking outbound connections to api.proxibolt.com.
  • If you're using a firewall, proxy, or any restrictive network settings, ensure the domain api.proxibolt.com is whitelisted.

• Testing the Connection:
  You can test connectivity by running the following commands from your server:

  bash

   

  ping api.proxibolt.com

  Or check if your server can make HTTP requests to the API endpoint.

3. Re-enter the Purchase Code

After verifying the correct purchase code and ensuring server connectivity:

• Re-enter the purchase code in the designated field within Droppy’s settings.
• Double-check for typos or extra spaces when copying and pasting the code.